Terms and Conditions

 Website Terms and Conditions of Use Relating to www.tumirathumela.co.za

These Terms and Conditions (“the Terms and Conditions”) govern you (“the User”) use of the TUMIRA THUMELA ONLINE PTY LTD  (“Provider”) website located at the domain name www.tumirathumela.co.za (“the Website”). By accessing and using the Website, the User agrees to be bound by the Terms and Conditions set out in this legal notice. The User may not access, display, use, download, and/or otherwise copy or distribute Content obtained on the website for marketing and other purposes without the consent of the Provider.


Electronic Communications

By using this Website or communicating with the Provider by electronic means, the user consents and acknowledges that any and all agreements, notices, disclosures, or any other communication satisfies any legal requirement, including but not limited to the requirement that such communications should be in writing.

E-Commerce & Privacy

The Website www.tumirathumela.co.za sends groceries, airtime and facilitates bill payments online for Zimbabweans and Malawians living and working in the diaspora in South Africa and other countries.  The use of any product or service bought from this Website is at the purchaser’s risk. The purchaser/ user indemnifies and holds the Provider harmless against any loss, injury or damages which may be sustained as a result of using the products sold on the Website. 

The private information required for executing the orders placed through the e-commerce facility, namely the User’s personal information, delivery address, and telephone numbers will be kept in the strictest confidence by the Provider and not sold or made known to third parties. Only the necessary information, that is the delivery address, receiver names and contact phone number will be made known to third parties delivering the product.  Credit card details are not kept by the Provider under any circumstances.

The Provider cannot be held responsible for security breaches occurring on the User’s electronic device (Personal Computer or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software or spyware that the User may inadvertently have installed on his/her device.

The Provider will supply all goods and services information to the delivery company in good order. The Provider will not be held liable for the condition of goods arriving at the User’s chosen delivery address or delivery method for virtual products.


Online Payment – Yoco Payments

All online credit card payments are processed by Yoco Payments.  Card Holders may go to www.yoco.co.za  to view Yoco’s security policies.

All Electronic Fund  Transfers  (EFT) are done through OZOW Secure Payments and  processed by your respective bank please visit www.ozow.com for more information.

Instore payments are processed by SCODE and you can view their privacy, terms and condition here www.scode.co.za.


8) Refund and Return Policy

The provision of goods and services is subject to availability. In cases of unavailability, the provider will refund the client in full within 30 days. Cancellation of orders by the client will attract a 15% charge for administration costs. The Provider reserves the right to cancel an order for which payment has already been received.  This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider’s standards.  Should the Provider exercise this right, the User will receive a full refund with no deductions.

Airtime and Bill payments: Recharge on your Mobile/electronic voucher/Data Card are real-time transactions and there will be no refund or exchange permitted as per the rules of our suppliers. Please be advised that you are responsible for the mobile number, electronic voucher account number, Data Card mobile number recharges and account numbers and details of bill payments and all charges that result from those recharges/purchases / payments. TUMIRA THUMELA ONLINE is not responsible for any purchase of Recharge or bill payment for an incorrect mobile number, electronic voucher, account number and Data Card mobile number.

However, in a case where a transaction has been completed by you on the Site or on behalf of you by our employees on our social media accounts, and money has been charged to your card, bank account or other payment method but a Recharge or bill payment has not been delivered within 48 hours of your completion of the transaction for reasons like “invalid recharge denomination”, “service provider unavailable” and/or other technical issues, then you may inform us by sending us an email on help@tumirathumela.com or contacting us via our various support channels. Please note that as soon as the transaction fails, money is typically returned automatically to your original payment instrument.

Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to the Marketing Manager, Tumira Thumela Online Pty Ltd , Address 102 Caymans Building 816 Kelly Ave, Bromhof Randburg 2188, or EMAIL help@tumirathumela.com

9) Delivery policy: TUMIRA THUMELA ONLINE PTY LTD  offers 2 (two) methods of delivery of Goods to you. You may elect delivery via courier, or self-collection for goods; and for Airtime and bill payments sent directly to a mobile number of your choosing. Where it accepts your order, TUMIRA THUMELA ONLINE  or the Third Party Seller will deliver the Goods or services to you as soon as reasonably possible, but no later than 14 (fourteen) days of receipt of your payment (“Delivery Period”). We will notify you if we are unable to deliver the Goods during the Delivery Period. You may then, within 7 (seven) days of receiving such notification elect whether or not to cancel your order for the Goods. If you elect to cancel your order, we will reimburse you for the full purchase price less transaction costs.

Updating of these Terms and Conditions

Provider reserves the rights to change, modify, add or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. TUMIRA THUMELA ONLINE will make reasonable effort to communicate with the client of the changes via email, cellphone, TUMIRA THUMELA ONLINE WEBSITE, and other methods of communication. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.


Copyright and Intellectual Property Rights

Provider provides certain information at the Website. Content currently or anticipated to be displayed at this Website is provided by Provider, its affiliates and/or subsidiary, or any other third party owners of such content, and includes but is not limited to Literary Works, Musical Works, Artistic Works, Sound Recordings, Cinematograph Films, Sound and Television Broadcasts, Program-Carrying Signals, Published Editions and Computer Programs (“the Content”). All such proprietary works, and the compilation of the proprietary works, are copyright the Provider, its affiliates or subsidiary, or any other third party owner of such rights (“the Owners”), and is protected by South African and international copyright laws. The Providers reserve the right to make any changes to the Website, the Content, or to products and/or services offered through the Website at any times and without notice. All rights in and to the Content is reserved and retained by the Owners. Except as specified in these Terms and Conditions, the User is not granted a license or any other right including without limitation under Copyright, Trademark, Patent, or other Intellectual Property Rights in or to the Content.


Limitation of liability

The Website and all Content on the Website, including any current or future offer of products or services, are provided on an “as is” basis and may include inaccuracies or typographical errors. The Owners make no warranty or representation as to the availability, accuracy or completeness of the Content. Neither Provider nor any holding company, affiliate or subsidiary of Provider, shall be held responsible for any direct or indirect special, consequential or other damage of any kind whatsoever suffered or incurred, related to the use of, or the inability to access or use the Content or the Website or any functionality thereof, or of any linked website, even if Provider is expressly advised thereof.


Privacy:  casual surfing

The User may visit the Website without providing any personal information. The Website servers will in such instances collect the IP address of the User computer, but not the email address or any other distinguishing information. This information is aggregated to measure the number of visits, average time spent at the Website, pages viewed, etc. Provider uses this information to determine use of the Website, and to improve Content thereon. Provider assumes no obligation to protect this information, and may copy, distribute or otherwise use such information without limitation.


Choice of Law

This Website is controlled, operated and administered by Provider from its offices within the Republic of South Africa. Access to the Website from territories or countries where the Content or purchase of the products sold on the Website is illegal is prohibited. The User may not use this Website in violation of South African export laws and regulations. If the User accesses this Website from locations outside of South Africa, that User is responsible for compliance with all local laws. These Terms and Conditions shall be governed by the laws of the Republic of South Africa, and the User consents to the jurisdiction of the Witwatersrand High Court in the event of any dispute. If any of the provisions of these Terms and Conditions are found by a court of competent jurisdiction to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of these Terms and Conditions, and the remainder of these Terms and Conditions shall continue in full force and effect. These Terms and Conditions constitute the entire agreement between the Provider and the User with regard to the use of the Content and this Website.


Scroll to top